Return Policy

Return Policy:

30-Day Hassle-Free Returns

We want you to love your purchase, and if you're not entirely satisfied, we've got you covered with our 30-day return policy. You have 30 days from the date of receiving your item to initiate a return.

Eligibility Criteria:

To be eligible for a return, please ensure that:

  • The item is in the same condition as when you received it
  • It is unworn or unused, with all tags intact
  • It is in its original packaging
  • You have the receipt or proof of purchase

Initiating a Return:

To start a return, simply contact us at [jūsų parduotuvės el pašto adresas] detailing the issues you have encountered and we'll guide you through the process.

Return Process:

Upon acceptance of your return, we'll provide you with clear instructions on where and how to send your package. Please note that returns without prior authorization will not be accepted. Shipping costs are covered by the buyer.

Damages and Issues:

Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately with photographic proof. We'll promptly evaluate the issue and make it right.

Exceptions:

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

For a swift exchange, return the item, and upon approval, make a separate purchase for the desired item.

European Union 14-Day Cooling Off Period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The conditions for return mirror our standard policy.

Refunds:

Once we receive and inspect your return, we'll notify you of the approval status. If approved, expect a refund on your original payment method within 10 business days. Note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@theroras.com

Thank you for choosing THERORAS. Your satisfaction is our priority!